Before a service starts
Eligible cancellations made before the applicable cut-off are refunded to the original payment method, subject to any clearly disclosed reservation or processing fee.
After a service starts
Once a trip or rental starts, completed time, distance, waiting, partner costs, and other incurred charges remain payable.
Service failure or duplicate charge
Verified duplicate charges, material QarGo technical failures, or a service not provided may qualify for a full or partial refund after review.
Timing and disputes
Approved refunds are submitted promptly, but banks and payment providers may require additional processing time. Billing concerns should be reported within 7 days with supporting details.
Contact us
Questions about this policy may be sent to info@qargo.qa. Privacy requests may be sent to privacy@qargo.qa.