1. Scope
This Privacy Policy explains how QarGo Digital Solutions & Car Brokerage collects, uses, stores, protects, and shares personal information when you use our website, applications, self-drive services, car-with-driver services, payment tools, support channels, or partner services.
2. Information We Collect
We may collect identity details, contact details, account credentials, driving licence and residency documents, facial or liveness images, booking and trip records, location data, payment references, vehicle telemetry, support communications, ratings, photographs, device information, IP addresses, cookies, and security logs.
3. Information You Provide
You provide information when registering, verifying identity, booking a service, uploading documents or photographs, contacting support, participating in promotions, submitting a complaint, or applying as a driver or partner.
4. Information Collected Automatically
Our systems may automatically collect device identifiers, app version, operating system, network information, IP address, timestamps, screens viewed, errors, interactions, approximate location, and cookie or similar technology data.
5. Location Information
We use precise or approximate location to display available vehicles, match drivers, navigate, calculate fares, verify pickup and return, enforce operating zones, provide safety support, investigate incidents, and prevent fraud. Location collection depends on the service and device permissions.
6. Identity and Biometric Data
Identity verification may involve photographs of official documents, selfies, liveness checks, or facial comparison. Such data is used for account security, fraud prevention, insurance eligibility, and compliance. Access is restricted to authorized personnel and approved verification providers.
7. Vehicle and Telematics Data
Vehicles may transmit GPS position, speed, mileage, fuel or battery level, ignition status, door status, diagnostic alerts, crash signals, and other operational data. We use this information for fleet management, billing, safety, maintenance, theft prevention, and dispute resolution.
8. Cameras and Images
Some vehicles or operating locations may use cameras for safety and incident investigation. Where legally required, users are informed before collection. Audio is not recorded unless specifically disclosed and lawfully authorized. Access is limited and retention is minimized.
9. Payments
Payments are processed by approved payment providers. QarGo may receive transaction identifiers, payment status, card type, last digits, billing name, and fraud signals, but does not normally store complete card numbers or security codes.
10. Why We Use Information
We use personal information to provide and improve services, verify users, process bookings and payments, communicate, support safety, manage vehicles and drivers, prevent fraud, comply with law, investigate incidents, enforce agreements, resolve disputes, provide customer support, and send marketing where permitted.
11. Legal Bases
Depending on the activity, processing is based on performance of a contract, compliance with legal obligations, legitimate interests, protection of vital interests, or consent. Consent may be withdrawn where consent is the applicable basis.
12. Sharing of Information
We may share necessary information with drivers, fleet partners, insurers, payment processors, identity-verification providers, cloud and messaging providers, mapping services, professional advisers, government authorities, law-enforcement bodies, and courts. We do not sell personal information for advertising.
13. International Processing
Some service providers may process data outside Qatar. When this occurs, QarGo uses contractual, technical, and organizational safeguards appropriate to the information and applicable law.
14. Cookies and Analytics
Our website and app may use necessary, preference, analytics, and marketing technologies. Non-essential technologies are used according to applicable consent requirements. Browser and device settings may allow you to control cookies, although some features may not function correctly.
15. Marketing
We may send offers, updates, and promotional messages where permitted. You can opt out through the message, application settings, or support. Operational and safety messages may still be sent.
16. Automated Systems and AI
QarGo may use automated tools for pricing, matching, fraud detection, risk assessment, demand forecasting, and support. Significant adverse decisions are subject to appropriate review where required. We take steps to reduce bias, protect data, and maintain human oversight.
17. Data Retention
We retain information only for as long as needed for the relevant service, safety, accounting, tax, insurance, dispute, fraud-prevention, and legal purposes. Retention periods differ by data category. Information may be preserved longer when required by law, an official request, litigation, or a legal hold.
18. Security
We use access controls, encryption, authentication, logging, monitoring, backups, vendor controls, staff training, and incident-response measures designed to protect information. No electronic system is completely secure, and users should also protect their devices and credentials.
19. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, withdrawal of consent, or a portable copy of certain information. Some requests may be limited where retention is required for legal, safety, fraud, accounting, insurance, or dispute purposes.
20. Children
QarGo services are not intended for children to create accounts or enter vehicle-rental agreements. We do not knowingly collect children’s information except where necessary for a lawful passenger service and provided by a responsible adult.
21. Account Closure
Closing an account stops future use but does not automatically delete information that must be retained for legal, accounting, safety, fraud-prevention, insurance, or dispute purposes.
22. Government Requests
We disclose information to authorities when required by applicable law, a valid legal process, a court order, or a legitimate emergency request. We review requests where legally permitted and disclose only information reasonably necessary.
23. Changes to this Policy
We may update this Policy to reflect changes in services, technology, law, or business operations. Material changes will be communicated through the website, app, email, or another appropriate channel.
24. Contact and Complaints
Privacy questions and requests may be submitted through QarGo support or by email to privacy@qargo.qa. You may also contact the competent supervisory authority where you believe your rights have not been respected.